Which of the following is a key responsibility of a passenger service agent?

A passenger service agent has a primary role in ensuring a smooth and efficient travel experience for customers from check-in to boarding. Conducting passenger safety briefings is integral to this role, as it involves providing critical information regarding safety procedures, emergency exits, and other essential safety protocols. This communication helps to ensure that passengers are informed and prepared for their flight, which is a key responsibility in the realm of air travel.

Managing cargo operations, directing security personnel, and overseeing maintenance works fall outside the core duties of a passenger service agent. These tasks are typically handled by specialized roles within an airline or airport operations, focusing on the logistics of cargo, security, and aircraft maintenance, respectively. Therefore, the emphasis on passenger safety briefings aligns directly with the responsibilities of a passenger service agent, as they are ultimately tasked with enhancing passenger comfort and security.